Palmetto Case Management employs only experienced and highly credentialed staff for completion of all services. Our team of experts continuously advances our customer service, quality assurance and continuing education programs.
Nurse Case Managers
Palmetto employs only nurse case managers that have a minimum of 5 years of experience in the catastrophic case management field. Our team is highly credentialed and most maintain licenses in multiple states.
Our experienced care team holds credentials including:
- Registered Nurse (RN)
- Certified Case Manager (CCM)
- Certified Hospice Practitioner (CHP)
- Certified Orthopedic Nurse (ONC)
- Certified Legal Nurse Consultant (CLNC)
- Certified Rehabilitation Registered Nurse (CRRN)
- Certified Plastic Surgical Nurse (CPS)
- Certified Vocational Evaluator (CVE)
- Certified Rehabilitation Counselor (CRC)
- Certified Life Care Planner (CLCP)
- Medicare Set Aside Consultants Certified (MSCC)
- Qualified Rehabilitation Providers (QRP)
- Occupational Therapist Licensed (OTR/L)
Life Care Planners
Palmetto employs certified life care planners who have had extensive study in the Intellicus Model of Life Care Planning credentialing process. Our LC planners have more than 10 years experience and maintain the highest standard for certification which includes continuing education. We are equipped to service the entire Eastern Seaboard including New England, the Southeast and Florida.
Clinical Service Specialists
Palmetto assigns a clinical service specialist to nurses for each case in order to ensure smooth and efficient movement from initiation to closure. These team members assist nurse case managers in submitting accurate and timely reports, research, and other tasks necessary to provide personal care for each client.
Quality Management Team
Palmetto employs a quality management team that monitors customer feedback and satisfaction levels in order to ensure that customer needs are continuously met. Our quality assurance program sets standards for education, communication, report submission and personal service. Our staff of highly qualified and experienced professionals ensures that all reports are reviewed by strict industry standards before being released to the customer, provides opportunities for quality continuing education, monitors customer service experiences, and ensures we are operating at optimum efficiency and industry standards.